How to Order

How to order using the email form:
1. Please download the following order form at the bottom of this page.
2. Please fill out all info on the order form. 
Payment must be made via Paypal. 
Select your desired delivery method- EMS or SEA(surface).
3. Please enter the product number, product name and quantity you want.
Check the online shop for available items. →Online Shop
4. After completing the email order form,
please attach it and email it to us here. →Order
5. After stock checking, send you our Paypal account information.
6. Shipment after confirmation of your payment.


■Customs, Duties, and Taxes
Important! Please Read.
Orders that are shipped to countries outside of Japan may be subject to import taxes, customs duties and fees levied by the destination country.
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches that country.
Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; please contact your local customs office for further information.
When customs clearance procedures are required, it may result in delays beyond our original delivery estimates.
After we check the stock of the items you ordered, we will calculate the total shipping fee and let you know.
If you place an order using the email form,
we assume that you agree to the above conditions.

Return policy

Within 7 days of delivery of your shipment (including gifts), you may return any items to us, EXCEPT in the follwing situations.
All shipping and handling fees will be paid by the customer.
 1) Used, worn or damaged products and products outside/without original packaging, tags removed or missing accessories.
 2) Any custom-made or special-order products.
 3) Food(tea) products
 4) Seconds/imperfect items
** In case the item you received is defective, we will refund or provide a replacement without any additional fees.
 (for damaged/items broken during shipping, please see below)

! Attention !
Delivery may not be available in some areas because of war, natural disaster, strikes, riots, terrorism or other unforeseen events